Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds & Exchanges
All sales are final and non-refundable. However, if your item arrives damaged, please send us an email with a photo of the product. It will be our pleasure to work out a solution with you. We provide 3 days of after-sales service for all orders (starting the delivery date provided by the logistics company). Please note that you will no longer enjoy any after-sales service 3 days after the order is delivered. If you are an EU customer, you have the absolute right to cancel an order and return your item within 14 days of physical delivery. You will be paying the return shipping costs and will receive a full refund when we receive the physical item back. If it is a custom or personalized crochet item, the 14-day return rule does not apply.